Legal Information

1.1 Introduction. This document sets out the terms and conditions which will govern the contractual relationship or agreement ("Agreement") between you ("you", "your" or "Buyer") and GET ME IN! Ltd ("GMI" or "we", "our"or "us") which you will be deemed to have agreed to be bound by when visiting, using or buying from our "GET ME IN!" website (the "Website"). We strongly recommend that you read and understand this Agreement, and in any event by continuing to use our Website you will be bound by this Agreement.

1.2 Modification. If we decide to amend, alter or otherwise change the terms of the Agreement, we shall notify you by posting a revised version of the Agreement on the Website and which shall automatically take effect and replace the terms of the Agreement upon the later of (a) your next use of the Website; or (b) seven days after it is posted on the Website. Your continued use of the Website will constitute your acceptance of the revised Agreement. If you do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Website.

1.3 About Us. GET ME IN! is a wholly owned subsidiary of Ticketmaster, the world's leading ticketing company registered in England and Wales under Company number 04906819. Our registered address is Communications Building, 4th Floor, 48 Leicester Square, London WC2H 7LR, UK

Please note, all inquiries should be addressed over the phone, by e-mail or in writing to our postal address:

GET ME IN!
10 Margaret Street
London, W1W 8RL
United Kingdom

Tel.: 0844 277 2000 (UK) | +44 203 368 6939 (Intl.)
Fax: +44 (0) 870 350 6072
E-Mail: support@getmein.com

2.1 Registration. Registration may be required for you to use certain services provided on our Website. You may register with us by providing your real name, address, phone number, and email address. Please refer to our Privacy Policy on our website for more details on how we protect your information.

2.2 Username and Password. You may need a username and password to access certain areas of the Website. You are responsible for maintaining the security of your username and password and you are responsible for any action taken under your username or password. We take reasonable steps to ensure the security of your information on our systems; please visit our website for more information about the security software we employ.

3.1 Selecting tickets. As a Buyer, you choose a ticket from our listings and, when you've found the ticket(s) you want at the right price, you click to buy that ticket, enter and confirm your credit card information, and confirm the purchase of the ticket.

3.2 Pricing. Event tickets are purchased in a free and fluctuating market where prices may change at any time. Only when you have successfully completed a transaction in accordance with clause 3.4 below is that transaction concluded at that price. Ticket prices are also usually set at a level which exceeds their original "face value". We make every reasonable effort to provide information on a ticket's original "face value" to you on the Website. If you cannot find "face value" information please contact us at 0844 277 2000 (UK) or +44 203 368 6939 (Intl.). Please note that "face values" stated on the site are sometimes approximations.

3.3 VAT. Ticket prices displayed on our Website are inclusive of VAT. You may be charged processing fees which will be displayed on screen, along with associated VAT, prior to your binding commitment to purchase being made.

3.4 Payment. 100% full payment must be received and verified by us in order to guarantee that a ticket purchase transaction has occurred. Accepted forms of payment include credit cards, debit cards, and online BACS transfers. All payments will be taken in GBP and your credit card will be expressed to be charged by "GET ME IN!". Ticket prices are guaranteed only when an order is placed and payment received.

3.5 Confirmation. A confirmation email receipt will be issued upon placing your order. If you do not receive a confirmation email, do not assume your order has not gone through; instead please phone us at 0844 277 2000 (UK) or +44 203 368 6939 (Intl.) to request another confirmation email. We are not responsible for any internet connection errors experienced while making an online booking. If you have not received an order confirmation email, it is your responsibility to contact our offices to verify your online booking before making another booking.

3.6 Changes/Cancellation of Events. IMPORTANT NOTE: events are sometimes postponed or cancelled completely. Event dates and times are usually printed on the tickets and are usually subject to change. It is important that you check with the event venue or local media to ensure that you arrive at the correct time and on the correct date. If an event is re-scheduled, Tickets will often be valid for the new date. All ticket purchases on our Website are final and no refund or exchanges will be given unless the event is cancelled entirely and the original event organizers offer buyers a refund for their tickets. In the case where the event is cancelled outright and the event organizers do not offer refunds for any reason, We will refund the difference, if any, between the purchase price and the face value cost of the ticket as well as 100% of GET ME IN! processing fees. We will be unable to refund shipping costs. Lost, stolen or damaged tickets can not be duplicated.

3.7 Ticket Validity. We do not investigate the terms and conditions applicable to any particular ticket. In the unlikely event we are unable to keep this commitment, we will refund 100% of your money plus a 50% credit towards any future purchase.

3.8 Substitutions. In certain cases, exact seat locations may be subsituted by sellers with equal or better seat locations only.
Provision of replacement tickets is a waiver of right to a Fanguard Guarantee.

3.9 Seating. All tickets purchased in one order will be seated together. In certain cases seats together may include seats located one row directly in front of or behind each other.

4.1 Methods of delivery. Tickets will be dispatched using Royal Mail Special Delivery (Next Day), UPS delivery worldwide, FedEx, or by local ticket collection at the particular venue. It is your responsibility to provide us with a safe, secure delivery point and to be available to accept delivery. Please do not use a post office box as your delivery address. We will not be liable for refused delivery, incomplete address, unclaimed post, return deliveries, or missing mail. For phone orders, it is your responsibility to review the confirmation email ensuring all details are correct.

4.2 Accuracy. We get the tickets to you as soon as reasonably possible. Once tickets have been delivered, it is your responsibility to immediately check the tickets for accuracy. If there are any discrepancies between the tickets received and what you ordered, you must notify us accordingly within 48 hours of the delivery (holidays not included). Please note, in circumstances where you report a discrepancy while at the event or thereafter, we will be unable to replace the tickets, and you will, by default, accept the delivered tickets as valid.

4.3 Local address. Due to the late release of tickets, if you are an international customer or the event is taking place outside the United Kingdom, we may have to request a local resident, business, or hotel address. It is your responsibility to notify the local address occupants of the scheduled delivery. For hotel delivery, this would be the front desk or concierge. For business delivery, this would be reception or a representative of the business.

4.4 Failed delivery. If for any reason your tickets are returned to us or could not be delivered, we will attempt to contact you and arrange for another delivery. If you are unavailable or you refuse delivery of your tickets, we may place the tickets back for sale on consignment and act as your agent to attempt to recover some or all of your costs. You have the right to set the asking price for your tickets, however, if no communication can be made, we will price them reasonably appropriately in attempt to recover as much of your money as possible. In some cases this could be substantially less than what you originally paid and we cannot guarantee a sale completes at all.

4.5 Delivery timing. Tickets will be delivered to you as soon as possible but are often released by promoters only shortly before the event. We attempt to ensure all delivery within 3-4 days of the event, but in rare circumstances tickets may be delivered late and we may require you to collect tickets from our business address or shall arrange a venue or box-office collection at the event.

4.6 Collection at Box Office.  You hereby grant permission to GET ME IN's customer services staff to give any event promoter, venue owner or box office manager (or any of their employees or agents) booking information (e.g. name, ticket number, seating details) but never personal data (as defined in the Data Protection Act 1998) or credit card details from Your account, solely for the purpose of assisting You to receive tickets for the event at the venue box office.

5.1 Third parties. Due to the nature of our business and the fact that we cannot control the acts or omissions of third parties, we make no warranty, and specifically disclaim any liability, for any goods or services provided by third parties which is incidental to, ancillary to or consequent on your use of our services. Further, you agree to waive any liability against us for the actions, whether negligent or intentional, of any third parties, for whom you acknowledge we only act as agent for. We agree to act only as your agent and you agree to accept all liability associated with the payment, delivery cost or misuse of any services or goods provided as a result of your use of our services and you agree to indemnify us and hold us harmless against any and all damages, awards, penalties, or other liabilities of any nature whether the result of your intentional acts or omissions or negligence.

5.2 Release. We are not involved in the actual transactions that occur between third party buyers and sellers on our Website. If you have a dispute with one or more sellers, you release us from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute.

5.3 Liability. We accept liability for any losses you suffer only up to a maximum amount of the value of the tickets plus any VAT which you have paid in respect of any transaction. We will not be responsible for any indirect losses including consequential, exemplary, special or punitive damages, including lost opportunities or loss of profits even if we have been advised of the possibility of such damages.

5.4 Death or Personal Injury. In any event, we shall not be liable for death or personal injury suffered by the client or their guests arising out of their attendance at, or travel to any event. The limitations of liability shall also extend to any loss or damage sustained by property or belongings of the client or any guest or for further costs, damages or expenses incurred or suffered by the client arising out of the booking.

5.5 Changes. We will not be liable for any cancellation of or alteration to the booking or any loss or damage suffered by you arising out of circumstances beyond our control including but not limited to any act of God, natural disaster, act of terrorism or other force majeure event.

6.1 True information. You represent and warrant that the information you have submitted to us in your registration or order is true, accurate and complete. You agree not to use false names or addresses, or any other false information, in using the Website.

6.2 Legal Compliance. You represent and warrant that, during any interaction with the Website you will comply with all applicable local, regional, national and international laws. You also represent and warrant that you are 18 or over and therefore able to enter into legally binding contracts.

7.1 Copyright. The content and software on this site is the property of GET ME IN Ltd and/or its suppliers and is fully protected by UK and international worldwide trademark and copyright law. You may visit the Website and make a copy of pages on this Website for your personal non commercial use only. You may not without our permission reproduce, edit, publish or transmit any of the contents of this Website. You may use the Website to purchase tickets for personal use only.

7.2 Third Party Information. We do not check the accuracy or veracity of the information provided by sellers which is made available through the Website. You may find other user's information to be offensive, harmful, inaccurate, or deceptive. Please use caution when using the Website. By using this Website, you agree to take reasonable steps to manage and accept such risks and agree that we are not responsible for the acts or omissions of users on the Website except as related to our guarantee on your ticket purchase after a purchase has been confirmed.

8.1 Jurisdiction. This Agreement is governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non exclusive jurisdiction of the English Courts.

8.2 Notices. Except as expressly stated otherwise, all notices to GET ME IN!, 10 Margaret Street, London, W1W 8RL, United Kingdom. Except as expressly stated otherwise, all notices to you shall be sent to the email address you provided to us during the registration process. Such notice shall be deemed given one business day after the email is sent.