FREQUENTLY ASKED QUESTIONS (FAQ's)
GENERAL QUESTIONS
1) What is GET ME IN!?
GET ME IN! is an online ticket marketplace where fans buy sports, concert, theatre, and exclusive event tickets and hospitality packages.
All transactions on GET ME IN! are GUARANTEED. Providing safe, easy, and convenient ways to purchase tickets, 24/7, we offer consumers access to the largest database of sports, concert, and theatre tickets and hospitality packages in the UK and worldwide. GET ME IN! was developed by fans, for fans.
You can read more on our About Us section.
2) Why are you considered the European market leader?
Based on volume, GET ME IN! provides more connections to tickets and packages for events in the UK and worldwide than anyone else in Europe.
3) How can I contact customer service?
Our call center is open Monday thru Friday, 9 am to 6 pm (GMT Time), and from 10 am to 2 pm on Saturdays. Of course, you are free to shop our Web site for tickets 24 hours a day, 7 days a week.
| Ticket Hotline: | + 44 (0) 870 856 55 67
Mon. – Fri. (9 am to 6 pm)
Sat. (10 am to 2 pm) |
| Fax: | +44 (0) 870 350 6072 |
| Please note, all inquiries should be addressed over the phone, by e-mail or in writing to our postal address: |
| Address: | GET ME IN!
10 Margaret Street
London, W1W 8RL
United Kingdom |
| E-Mail: | support@getmein.com |
4) How can I contact GET ME IN!?
There are various ways to contact us, choose the most convenient on our Contact Us page.
BUYING TICKETS ON GET ME IN!
5) What is your FanGuard guarantee?
All transactions on GET ME IN! are covered by our FanGuard guarantee. Specifically, we guarantee that:
- You will receive the tickets you ordered (comparable or better).
- You will receive your tickets in time for the event.
- You will be refunded if the event is cancelled and not rescheduled.
In the unlikely event we are unable to keep this commitment, we will refund 100% of your money plus a 50% credit towards any future purchase.
For more information about FanGuard, click here
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6) Why is the price printed on the ticket different from the price I paid?
Tickets to high demand events usually trade above face value. At GET ME IN! we are committed to providing a free and open marketplace, where ticket prices are based on their market value.
7) What is a "market value"?
Market value is the price consumers are willing to pay for a ticket to a specific event. Sometimes it is less than the price printed on the ticket and sometimes it is more.
8) Why are there multiple listings of the same tickets with different prices?
When you search for tickets on GET ME IN! you may find multiple listings from different ticket sellers for the same or similar tickets. All tickets are individually priced by the sellers.
One of the advantages purchasing from GET ME IN! is that ticket suppliers are pushed to keep prices down in order to remain competitive with other ticket sellers. This keeps prices lower than they otherwise would be.
9) Sometimes the better seats are cheaper than the worse seats, why?
Similar to the answer above, when you search for tickets on GET ME IN! you may find listings where better seats will be priced cheaper than worse seats. This is because each ticket seller chooses its own selling price. We suggest you buy the better seats!
10) What is my ticket booking Order Number?
Once you have booked your tickets with GET ME IN!, you will receive an instant confirmation email with an Order Number.
To speed up any phone or email enquires when contacting GET ME IN!, please make sure you quote this Order Number.
11) Why have I been asked to provide a credit card/utility bill?
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Due to the increasing amount of fraudulent debit / credit cards, we sometimes ask our clients to provide their card's statement to verify that the correct details correspond to the billing address of the card.
12) How will the charge appear on my credit card statement?
The charge for your tickets will appear on your statement as GET ME IN! or ADVANCED TICKETING SYSTEMS depending on your type of card.
13) How do I know that my transaction is secure and that my personal information is protected?
GET ME IN! ensures a safe, secure customer buying experience. Our offices are equipped with the latest computer technology powered by Microsoft BackOffice SBS. All transactions conducted on our Web site through a secure browser are protected by SSL software, the industry standard and the best software available today for secure online commerce business.
All transactions are processed on our secure server with full 128-bit encryption. This means that all of your personal information, including your credit card number, name, and address, cannot be read as the data travels over the Internet. Please read our privacy policy for more information.
14) What types of payment do you accept?
We accept payment by all major credit cards and debit cards:
- VISA
- MasterCard
- American Express
- Maestro
The billing address will be verified with your credit card company so you must use the exact address where your statements are sent.
Should you require that the order be delivered to an alternate address, we will require faxed authorisation from you. Payment by (international) bank transfer may not be available on all ticket orders. If your request can be handled, the tickets may be held for up to 24 - 48 hours.
SELLING TICKETS ON GET ME IN!
15) Who can sell tickets on GET ME IN!?
Selling tickets on GET ME IN! is free and anyone can sell tickets through us. To ensure maximum security to all our customers, every seller must go through a quick application, provide the necessary information and agree to our seller agreement. It’s a quick application process and you can start selling through our Website once approved as seller on GET ME IN!.
Please click here to click here to read our terms and conditions.
Please click here to begin the application process for selling tickets on GET ME IN!.
Ticket sellers must agree to our seller agreement and provide all necessary information in order to sell tickets.
DELIVERY OF YOUR TICKETS
16) How will I receive my tickets?
Usually your tickets will be delivered via Royal Mail Special Delivery (within the UK) , or FedEx and UPS (internationally). Delivery options will vary, depending on the methods of delivery the ticket seller offers.
Please note that GET ME IN! cannot be held liable for any failure by the Royal Mail or UPS to deliver your tickets. If there are any problems receiving your tickets please call our ticket hotline at (+44) 0870 856 55 67.
17) When will I receive my tickets?
Once you have booked your tickets you will receive an instant confirmation email. Please note, you will only receive the actual tickets after the event promoters and distributors print and distribute them.
The distributors print tickets at their discretion, which means the ticket sellers may not receive them until months, weeks or days before the show. Rest assured that as soon as your tickets are printed and released, your ticket seller will send them to you within 24 hours. In addition, once your tickets are dispatched, you will be notified by email.
18) How can I track my order?
Please call our office (+44) 0870 856 55 67 with your order number and our friendly customer service specialists will be happy to assist you.
19) What if there is not enough time to send me the tickets via courier?
We make every effort to get your tickets delivered to you well in advance of the event. If you book your tickets the day before the concert, or if we haven't received the tickets from the distributors in time to mail them, however, we sometimes may require a venue or box office collection.
Our office will contact you in advance and provide you with the contact details of our customer service specialists. Our representative will also be provided with your details and will be waiting for your call when you arrive at the venue.
REFUND POLICY
20) Can I get a refund for my tickets?
You may not refund, exchange or cancel an order once it is submitted to us. This policy is in place because when you purchase your tickets we guarantee sellers that the transaction has occurred. Please order tickets only after you are certain you want them.
If an event is cancelled and not rescheduled, you may return the tickets to us and we will refund your full purchase cost less a 5% transaction and handling fee.
If we have broken our FanGuard commitment to you, we will refund 150% of your purchase price.
21) If an event is canceled in its entirety and is not rescheduled, how is it handled?
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If an event is cancelled in its entirety and is not rescheduled, tickets must be returned within 10 days of the scheduled event date. All tickets must be returned for a refund.
22) What if my tickets are lost or stolen?
Please safeguard all tickets and handle them as you would handle cash. Lost or stolen tickets cannot be replaced. Please note that direct sunlight or heat can damage some tickets.
23) What if I can't attend the event due to illness or a last minute change of plans?
We cannot accept refunds under any circumstances since we commit to our sellers that the transaction is final once it has been processed. However, if a circumstance comes up where you can’t attend the event, please contact our customer services team who will try to help you in any way they can. We may very well have other buyers that will purchase the tickets from you.